hotel management

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introduction: scope and nature of hotel management lesson aim describe the range of hotels in operation globally. explain the rationale for the range of hotels and their varying management policies. introduction for a successful career in the hotel management industry, you must:  develop knowledge of the nature and structure of the hospitality industry.  develop an understanding of the contemporary issues relevant to the industry.  develop generic business skills that are required in today’s business environment, for example - interpersonal skills, leadership, marketing, planning, and so on (these ‘skills’ areas are visited individually throughout the course). the hotel industry the role of the hotel industry stems from a long history of development in the field of hospitality provision. in many countries, hotels have evolved as extensions of domestic hospitality, today, there is no defined hotel. hotels which exist range from small sized boutique hotel of fewer than 20 …

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nd it is normally also linked to the general purpose of the hotel. as an industry expert, you should know the main reason for classifying hotels is to enable you to analyse the market sector and in doing so, aid the following business goals:  competitor comparisons  analyses of performance.  identifying market gaps.  marketing strategies.  customer requirements. to portray the type of hotel for advertising and promotional purposes, a hotel may be described in terms under the following headings: location form of ownership facilities type of client urban or city centre suburban rural semi-rural/countryside island airport beach resort tourism centre (near attractions) business centre independently owned hotel chain franchise syndicate owned sailing golf conventions ski condominiums business centres cable television and in- house movies room service restaurant(s) licenced bar business people community tourist traveller holidaymaker family special interest the diversity and changing patterns of hotel use …

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due to cultural and societal expectations and norms. a simple example is the provision of hot beverages in guest rooms - tea and coffee making facilities are accepted as a standard facility in one country more than others. all of that said, some of these systems within close regions, nations or geographical areas have been unified to bring consistency. most often they are run by national tourist boards. it is recommended that you become familiar with the various tourist boards which apply in your country, state or region. examples of star ratings for motels, hotels and resorts ½ star these facilities offer the very basic standard. some improvements may be recommended in terms of cleanliness, property maintenance of provision of necessary facilities. 1 star offer basic standard accommodation. simply furnished with adequate lighting. motel units have private facilities, but hotels and resorts may have shared bathrooms. 2 stars well-maintained with …

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e separate to the lounge, with very high standard of comfort and furnishings. 6 stars international quality with an extensive range of first-class guest facilities and services. the scope of the industry accommodation throughout this section "accommodation" is interpreted in a wide context to include any premises where any of the housekeeping, reception, maintenance and cleaning services have to be provided on a larger scale than in a domestic dwelling. although, not common the establishment need not necessarily include sleeping accommodation. in its simplest sense, accommodation is taken to be the provision of shelter - that is, four walls and a roof. thus, accommodation management is taken to include:  the provision of accommodation to suit the purpose and the needs of the users.  the selling, marketing and promoting of accommodation through accommodation products (see box below)  the care, maintenance and security of the accommodation.  the care, …

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dustry may classify establishments into two groups according to whether the aim is to make a profit or purely work within the constraints of a budget and maintain a break-even situation.  profit making establishments - such as hotels, restaurants, contract cleaning companies.  non-profit making establishments - such as provincial hospitals, senior citizen's homes, student residences. the role of the accommodation manager the responsibilities of the accommodation manager will include some, or all of the following, or the supervision of another staff member in these specific areas:  assessing manpower requirements  recruitment and selection of manpower  induction and training of manpower  deployment and scheduling of manpower  supervision of manpower  quality control  inspection of premises  developing standard methods for performing tasks  increasing productivity  welfare of personnel  hygiene control  pest control  waste control  selection and purchasing of supplies …

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introduction: scope and nature of hotel management lesson aim describe the range of hotels in operation globally. explain the rationale for the range of hotels and their varying management policies. introduction for a successful career in the hotel management industry, you must:  develop knowledge of the nature and structure of the hospitality industry.  develop an understanding of the contemporary issues relevant to the industry.  develop generic business skills that are required in today’s business environment, for example - interpersonal skills, leadership, marketing, planning, and so on (these ‘skills’ areas are visited individually throughout the course). the hotel industry the role of the hotel industry stems from a long history of development in the field of hospitality provision...

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