listening transcripts

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1test customer satisfaction survey man: hello. do you mind if i ask you some questions about your journey today? we’re doing a customer satisfaction survey. sophie: yes. ok. i’ve got about ten minutes before my train home leaves. i’m on a day trip. man: great. thank you. so first of all, could you tell me your name? sophie: it’s sophie bird. man: thank you. and would you mind telling me what you do? sophie: i’m a journalist. q1 man: oh really? that must be interesting. sophie: yes. it is. man: so was the reason for your visit here today work? sophie: actually, it’s my day off. i came here to do some shopping. q2 man: on right. sophie: but i do sometimes come here for work. man: ok. now i’d like to ask some questions about your journey today, if that’s ok. sophie: yes. no problem. man: right, so can …

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icket office closes early and i hate using ticket machines. i think ticket offices should be open for longer hours. there’s always a queue for the machines and they’re often out of order. man: a lot of customers are saying the same thing. sophie: so to answer your question … i got an e-ticket online. q6 .................................................................................................................................... man: ok. thank you. now i’d like to ask you about your satisfaction with your journey. so what would you say you were most satisfied with today? sophie: well, i like the wifi on the train. it’s improved a lot. it makes it easier for me to work if i want to. man: that’s the first time today anyone’s mentioned that. it’s good to get some positive feedback on that. sophie: mmm. man: and, is there anything you weren’t satisfied with? sophie: well, normally, the trains run on time and are pretty reliable …

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fied nor dissatisfied. sophie: ok. man: what about the parking q10 at the station? sophie: well to be honest, i don’t really have an opinion as i never use it. man: so, neither satisfied nor dissatisfied for that then. sophie: yes, i suppose so … man: ok, and what about …? 2test crime report form officer: good morning. what can i do for you? louise: i want to report a theft. i had some things stolen out of my bag yesterday. officer: i’m sorry to hear that. right, so i’ll need to take a few details. can i start with your name? louise: louise taylor. example officer: ok, thank you. and are you resident in the uk? louise: no, i’m actually canadian q1. though my mother was british. officer: and your date of birth? louise: december 14th, 1977. officer: so you’re just visiting this country? louise: that’s right. i come …

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a few things and when i opened it up my wallet wasn’t there. officer: and what did your wallet have in it? louise: well, fortunately i don’t keep my credit cards in that wallet – i keep them with my passport in an inside compartment in my backpack. but there was quite a bit of cash there … about £250 q4 sterling, i should think. i withdrew £300 from my account yesterday, but i did a bit of shopping, so i must have already spent about £50 of that. officer: ok. louise: at first i thought, oh i must have left the wallet back in the apartment, but then i realised my phone q5 had gone as well. it was only a week old, and that’s when i realised i’d been robbed. anyway at least they didn’t take the keys to my rental car. officer: yes. so you say the …

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e and went so quickly. officer: right. so what i’m going to do now is give you a crime reference number so you can contact your insurance company. so this is ten digits: 87954 82361 q10. louise: thank you. so should i … 3test early learning childcare centre enrolment form director: good morning. welcome to the early learning childcare centre. how may i help you? carol: hi. i spoke to you last week about enrolling my daughter to next year. director: oh, yes. i’ll just get some details from you. so, you’re her mother? carol: that’s right. director: and, can i have your name? carol: it’s carol, carol smith. example director: and your daughter’s name? carol: it’s kate. director: now, we have several groups at the centre and we cater for children from three to five years old. how old is your daughter? carol: she’s three now but she turns …

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1test customer satisfaction survey man: hello. do you mind if i ask you some questions about your journey today? we’re doing a customer satisfaction survey. sophie: yes. ok. i’ve got about ten minutes before my train home leaves. i’m on a day trip. man: great. thank you. so first of all, could you tell me your name? sophie: it’s sophie bird. man: thank you. and would you mind telling me what you do? sophie: i’m a journalist. q1 man: oh really? that must be interesting. sophie: yes. it is. man: so was the reason for your visit here today work? sophie: actually, it’s my day off. i came here to do some shopping. q2 man: on right. sophie: but i …

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