esl coaching for confidence and clarity

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active listening case study me (coach): what is one of the communication challenges you face? team lead (client): when someone talks, i am always worried about what i will say. i feel i am not listening. me: how would you like to see this change? esl coaching for confidence and clarity team lead: i wish i did not have to worry about what i want to say. i get worried i will lose my words. maybe that’s why i do this? i started learning english after college in my home country and have been living here ever since. i need more confidence. me: how can you build your confidence? team lead: the main thing is i have to listen. but i am always worried that i miss something. so when the person stops talking, i always ask them to repeat. me: how does that feel? team lead: i don’t feel …

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late and smart. but, since i am not in the moment, i lose the future and the response, too. i should really concentrate on my listener so that i can respond clearly and appropriately. me: you have answered your own question. [i paused. she looked a bit shocked and relieved.] shall we try the same exercise again? team lead: yes me: keep in mind after you paraphrase to ask a question or offer an observation to keep the conversation going. [pause – she took notes.] me: i will tell you a slightly different story. [i told a different story for 3-4 minutes.] [during this time, the client really listened intently with good body language. i could tell she was really paying attention.] team lead: “if i understood you correctly….” [she paraphrased appropriately, though she did get stuck once or twice and repeated a few place names or people’s names incorrectly.] …

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r i am talking with looks at me and makes me think i don’t know english.. but i have been working in the usa for 20 years. i have earned my degree here. i have american english speaking friends. i hate it when this happens. i feel as if i lose all my progress in english in that moment. (she trails off….) me: what do you want to happen? team lead: well, as in relation to our exercise today, of course the second example. me: how did you feel different in the second example? team lead: i actually thought i would not be successful… but i just was patient and stayed in the moment. i was so happy and relieved that i could paraphrase what you said and continue the conversation. i felt very confident and relaxed. i want to feel like this all the time. me: that’s amazing! i …

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estion around on you? when you aren’t listening, you mentioned you always ask someone to repeat. how do you feel others react to this? team lead: well….. i think they think i don’t really know english because i am asking to repeat all the time. they may also not want to talk with me thinking i will always ask to repeat. but i am able to actually understand them if i am patient and listen. me: you got it! again, your insight has answered your own question. but, to answer your question from earlier, paraphrasing is a common communication technique in the us. most good communicators in the us do it in daily conversations, meeting management and even facilitating training programs, as i remember you do this as well. this can help you to actually answer people’s questions when you don’t really know what they are trying to ask. team …

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active listening case study me (coach): what is one of the communication challenges you face? team lead (client): when someone talks, i am always worried about what i will say. i feel i am not listening. me: how would you like to see this change? esl coaching for confidence and clarity team lead: i wish i did not have to worry about what i want to say. i get worried i will lose my words. maybe that’s why i do this? i started learning english after college in my home country and have been living here ever since. i need more confidence. me: how can you build your confidence? team lead: the main thing is i have to listen. but …

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